Le Specs is committed to customer satisfaction – If you are not 100% happy with your online order, we will happily accept your return within 30 days of purchase for a full refund. Items marked with 'FINAL SALE ONLY' on the item product page can not be returned for refund, unless faulty.
RETURNING AN ONLINE ORDER
Download, fill out and include our Returns Form in your parcel.
Take your parcel to the nearest post office to ship back to the below address at your cost.
You’ll be notified once we have processed your refund.
Ensure all items are in their original condition and packaging, with tags attached. Choose to ship back your return with any trackable postage service. Le Specs is not responsible for any lost in transit untracked return parcels. If you believe your product to be faulty, please visit our Contact Us page prior to returning your items. Please note, Le Specs has the right to reject product that appears worn or damaged by the customer, or if the item is not eligible for return e.g. final sale items. We will then post the item back to you at your own cost. Pack all items with your invoice and return form in a secure carton or reuse the original packaging.
Address your package to:
Le Specs Returns
PO Box 7217
Alexandria NSW 2015
RETURNING AN ITEM FROM ANOTHER RETAILER
If you are not 100% happy with your purchase from one of our stockists, please refer to their instore return policy to process your return.
In the case they are unable to assist you with your return please visit our Contact Us page for assistance.
HAVE YOU RECEIVED MY RETURN?
- You will receive an email confirmation when your order is received at the Le Specs Distribution Centre. Returns will be processed within 5 business days from delivery date at our distribution centre; this may vary during busy periods.
- For security reasons we only refund using the original payment method. Once your return has been processed you will receive another email showing your refunded amount has been finalised. Please allow up to 3 business days for refunds to appear in your account. Please note that original delivery charges are non-refundable unless your item is deemed to be faulty.
WHAT HAPPENS IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE?
FAULTY PRODUCTS AND WARRANTIES
Manufacturer’s warranties come with all products. All our sunglasses are guaranteed against defects in workmanship and materials for 6 months from the date of purchase, with proof of purchase.
The details of the warranty period are details on the warranty card or in the instruction booklet. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading or nose piece and frame deterioration.
Any alternations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the sunglasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.
If your sunglasses fall within the warranty terms, please visit our Contact Us page for additional assistance.